Delete your account

This Account Deletion Policy explains how users of the Paisafin website and mobile application, operated by PAISAFIN FINTECH PRIVATE LIMITED, can ask for their account and associated personal information to be deleted. It should be read together with our Privacy Policy and Terms & Conditions.

Your Paisafin account is shared between the website and the app, so deleting it removes your access to both.

1. How to request deletion

Send us a deletion request through either of these channels:

• Email: write to care@paisafin.com with the subject “Account deletion request”, from the email address registered on your account where possible.
• Phone: call customer support on +91 86799 95827.

Please include:

• your full name;
• the mobile number and email address registered on your Paisafin account;
• any application reference you have, if you have applied for a loan through Paisafin.

2. Verifying it is you

To protect your account, we will verify your identity before acting on a request — for example by sending a one-time password (OTP) to your registered mobile number or email address, or by asking for details that only the account holder would know. We will not delete an account until verification is complete.

3. Before you delete

• Loans with a lender continue. Deleting your Paisafin account does not close, cancel or settle any loan or credit facility you have taken from a lending partner. Your repayment obligations continue under your loan agreement with that lender.
• Applications in progress. Any application that is still being processed will be withdrawn where possible. If an application has already been passed to a lender, the lender may continue to hold it under its own policies.
• Open complaints. If you have an open complaint or dispute, we may need to keep the related records until it is resolved.
• Deletion is permanent. Once your account is deleted it cannot be restored, and you will need to register again to use Paisafin.

4. What we delete

Once your request is verified, we will delete or anonymise:

• your account and login access on the website and app;
• your profile information, such as name, contact details, address and photograph;
• preferences, saved details and marketing consents linked to your account;
• application and other information that we are not required by law, regulation or contract to keep.

You will stop receiving promotional communications. We may still send a final confirmation that your request has been completed.

5. What we keep, and why

As explained in section 8 of our Privacy Policy, certain records must be kept even after an account is deleted. These may include:

• KYC, identity-verification and transaction records that we must retain under applicable anti-money laundering, KYC and financial-sector laws and regulations;
• records needed to prevent fraud, or to establish, exercise or defend legal claims;
• records of complaints, grievances and disputes, and our responses to them;
• records required for tax, accounting and audit purposes.

We keep these records only for the period prescribed by the applicable law, regulation or contract, use them only for those purposes, and protect them with the same safeguards as the rest of our data. When the period ends, they are deleted, anonymised or securely disposed of.

6. Information held by lenders and partners

If you applied for a product through Paisafin, the lending partner or other regulated entity you applied to holds its own copy of your information under its own privacy notice and regulatory obligations. Deleting your Paisafin account does not delete that copy. To ask a lender to delete your information, contact that lender directly through its published grievance channel.

7. Deleting some data without closing your account

You do not have to delete your account to control your information. You can ask us to correct inaccurate information, delete specific information where we are not required to keep it, or withdraw a consent you have given — write to care@paisafin.com and tell us what you would like changed. You can also opt out of promotional communications at any time.

8. Confirmation

We will process verified requests within the timeframes prescribed under applicable law, and we will confirm to your registered email address or mobile number once your account has been deleted. If we cannot delete some information because we are required to keep it, we will tell you what has been kept and why.

9. Questions and grievances

If you are unhappy with how your request was handled, contact our Grievance Officer, Vikrant Mehta (Head of Operations), at grievance@paisafin.com or +91 86799 95825, or follow our grievance redressal process.